I'm now considering changing all of our businesses and personal accounts. There are half a dozen banks in this area, you can afford to do better. Tellers are basically the face of the company and its just one bad experience from another.
Customer service is non-existent at this location, from tellers to management. I have been a B of A customer for over 25 years. Why do they have to act so annoyed when I come into the bank, requesting their services? It should be the opposite, the staff should make a customer feel welcomed, not acting like they are doing me a favor, because I should have been using the ATM machine instead. I pay their salary, as a customer. I wish someone would do something about the lack of customer satisfaction at this location!! Enough is enough.
Horrible customer service.
I had a lot of deposits and the teller was extremely annoyed. Am I supposed to feel bad for depositing so much money into your financial institution?! This is an ongoing theme with BoA's from the brick and mortar's. I came 20 min before closing (of 4pm) which is a little close but it's your job. Either close later to make it more convenient for customers to come OR hire more staff. They had one teller for both drive thru and the front.
Bank Of America Financial Center is a US Bank based in Warren, New Jersey. Bank Of America Financial Center is located at 59 Mountain Blvd, Warren, NJ 07059, USA.
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