Very nice! Manager ritz cruz is GREAT!
As far as Massage Envy locations go, this is one of the better ones. I moved after I signed up and there are various locations closer to me now, than this one, but I still prefer to go here when I have the time to drive a little extra.
I had a membership there for just over 2 years. Was relatively happy for that time. However! When I attempted to cancel the membership I had nothing but problems. I emailed all the appropriate paperwork in and heard nothing back that there was any issue. The following month, I received a call from the manager telling me they had just billed my payment and would I like to schedule an appointment. Seriously? I informed her that I emailed the completed cancellation paperwork 5 weeks earlier. She apologized and said that she would refund my payment; which she did. Fast forward 4 weeks... Giving the prior month, I was checking my statement and sure enough there it was! My monthly payment. Tried calling, but this happened to be the week they were overhauling the lobby so I left a message but did not receive a call back once they reopened. I have mobility limitations making it a difficult to hop in the car. But this was now ridiculous so I drove down with paperwork in hand. The girl behind the counter seemed very confused at my complaint but she would be able refund my payment; again it was. She explained that only the manager could cancel a membership. Wait for it... Yup. The manager wasn't in. I was definitely upset, but was in no way irate or even raising my voice. While trying to explain that I had the paperwork with me and I would leave it for her manager, she proceeded speak over me on more than one occasion with a snotty tone and responses that had no relevance. I immediately shifted gears saying she did not need to get pissy. She was shocked and apologized that I would even think that. Perhaps she was too young, to new or just doesn't care to understand how customer service works. Her co-worker at the counter was of no assistance as she was the same age. Amazingly, she was able to cancel my membership without her manager or my leaving the paperwork. Never again.
Upon arrival I was greeted by a very young lady dressed in a parka vest over tights and a t-shirt. I mentioned that I had a gift card and was told it would be taken after the massage. The massage was pretty good. No aromatherapy or mood in the room. Very basic. My therapist asked about any problem areas before I disrobed. Following the massage, you are not given ANY time to relax on the table. You are expected to jump up, dress and go. I guess they work according to how many clients they can see a day. However, there was no one waiting in the reception area. Go figure. I took all of 3 min to dress, fix my hair and apply lipstick before my therapist was knocking on the door. So, anyhow after the massage I was given their sales speech to join as a member and all of the benefits....While I'm standing there (relaxed after the massage) one of the reps suggests I call my insurance company! What? Like I'm really going to do that RIGHT now at this desk. Finally after giving them my gift card (which to them wasn't a gift card) I had to wait for them to contact another location. Like I'm ready to go already. So it was settled and I was irritated at their lack of professionalism and overall management. So, it seems to me that they need professional development in office management and greeting clients. I'm not going back to that location. I may try another Massage Envy.
As for Massage Envy requesting I contact them directly to handle any issues... Sorry. That ship sailed. I had tried on a few occasions to do that but you failed miserably. You want better reviews? Handle issues promptly and appropriately when they arise from your customers.
My husband and I visited this Massage Envy and had gotten a couples massage. Prior to my appointment the woman who scheduled us was extremely nice and provided me with an extensive over the phone consultation which I thought was great.. Once we get there, again had an in person consultation with the receptionist and another with both massage therapists. My husband had a good experience his therapist worked on everything he requested during his consultation...Now my experience was NOT that way at all this therapist completely ignored my two simple requests and I stated multiple times. The therapist was "friendly" but wouldn't rub my pain areas at all and after the three consultations I nicely repeated it again and again. I paid a lot of money and tipped both therapists very generous amounts, but after this I will never come back here. Don't waste your money!
Massage Envy Warren is a US Beauty Salon based in Warren, New Jersey. Massage Envy Warren is located at 12 Mt Bethel Rd, Warren, NJ 07059, USA.
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